We understand that the airlines' priority is a high level of service for passengers and cargo clients; however, when a client makes critical comments, claims, and complaints, we can help protect the company's interests and retain the client.
Upon receipt of a claim from your client, we collect all the necessary information and prepare a reasoned response.
According to our statistics, promptly providing a legally motivated response reduces the risk of a passenger going to court by 78%.
Having received a claim addressed to the airline, we proceed as follows:
We assess whether the rules for filing a claim against the airline are respected.
We examine the claim filed against the airline. E.g., in case of claiming a financial compensation, we analyze whether the necessary supporting documents have been provided; whether the deadline for filing a claim has been met.
Following the results of studying the documents, we give our recommendations on resolving the dispute with the most optimal conditions for the airline and minimizing recurrence risks.
We prepare a legally motivated response sent to the passenger, which reduces litigation risks.
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